whatsapp assistantAsk about your sales, look up a transaction, create a payment link and share it with your customer without opening the dashboard. The Tilopay Assistant understands plain language and works with your account's real data.
A service enabled on request for merchants affiliated with Tilopay.
Tilopay Assistant
online
how are sales going over the last 30 days?
10:30
Over the last 30 days you've made ₡4,812,500 across 137 transactions, with a 92% approval rate. Your average ticket is ₡35,128.
10:30
charge Ana 25 thousand for the appointment and send it to me on WhatsApp
10:30
Done, I created a ₡25,000 charge for Ana. Tap this link and the chat opens with the message and payment link ready to send.
10:30
This is not a canned-response chatbot. The assistant reads and acts on your Tilopay account: it checks your sales, creates real charges, manages subscriptions and tells you when you get paid. It answers in plain text, with no jargon and without asking for data it already has.
These are the features available today, with real examples of how to ask for them.
sales
Ask for a summary of the day, the week or a specific month: total amount per currency, number of transactions, average ticket, approval rate, top customers, peak hours and the most frequent decline reasons.
transactions
Look up an order, review its detail and, when you need to, capture, refund or reverse the charge. Every money-moving action asks for explicit confirmation first.
charges
Create a Payment Link by stating the amount and description, share it on WhatsApp with the message pre-filled or send it by email, check its status and delete it when you no longer need it.
contacts and catalog
Save contacts with their WhatsApp and email so you can charge them by name, and check the products or services in your catalog without opening the dashboard.
subscriptions
Review your recurring plans, who is subscribed, each subscriber's payments, and pause, reactivate or delete a subscription with prior confirmation.
saved cards
Check your charge groups, affiliates with a stored card, the history of bulk charges and their detail, and run a charge on a saved card once you confirm it.
support
Ask how to do something in the dashboard and the assistant summarizes the steps with a link to the official guide. It can also verify that your connection and credentials are responding correctly.
banking operations
If your business has Tilopay banking API credentials, the assistant can also check accounts, balances, deposits and statements. It is read-only: it never starts, approves or reverses transfers.
When a customer pays one of your links, you get an automatic WhatsApp message with the amount, customer, description, reference and order number.
It remembers the thread: if you ask “how much was that charge we created?” it answers without asking you for the details again.
With a few questions it learns what you sell and how you get paid, then suggests concrete ideas to automate your operation.
The assistant only replies to the phone numbers your administrator linked to the account. Any other number gets a notice and no action is performed.
Refunds, captures, reversals and saved-card charges always require an explicit yes before running.
Your keys stay encrypted at Tilopay and the assistant refuses to reveal credentials, tokens or internal identifiers.
Every query and operation is audited with user, tool, date and result, with usage limits to prevent abuse.
Three steps alongside our team
Contact us and we enable the assistant for your business. It is activated on request, account by account.
We register the WhatsApp numbers of authorized people and connect your Tilopay credentials in encrypted form.
Send a “hi” and start asking in plain language. There are no commands or menus to memorize.
The same tools the assistant on WhatsApp uses are available through Tilopay's MCP server, so you can connect them to Claude, ChatGPT or any other agent. Full documentation lives in the developer portal.
Remember you can contact us and we'll answer your questions
No. You use it from the same WhatsApp already on your phone, by texting the Tilopay assistant's number.
No. You write in plain language, just as you'd talk to a teammate: “how are sales going?”, “charge Ana 25 thousand”, “look up order 10432”.
No. Any operation affecting money, such as a refund or a saved-card charge, only runs after you explicitly confirm it in the chat.
Unlinked numbers receive a notice explaining that the number is only for verification codes and that linking must be requested from Tilopay support. No query or operation is performed.
Yes. The same features are available to AI agents through Tilopay's MCP server, documented in the developer portal.
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